In 1950, in his famous book, "I. Robot" Isaac Asimov defined three main rules of the robots that they must follow without any exceptions
- A robot may not injure a human being, or through inaction, allow a human being to come to harm;
- A robot must obey the orders given it by human beings except where such orders would conflict with the First Law;
- A robot must protect its own existence as long as such protection does not conflict with the First or Second Laws.
Now it's 2017 and we already are surrounded by robots in our everyday life. They're following the given rules quite well, but it seems like something was missing in the commandments.
4. A robot must help humans to drive their business
Robots? I don't see any robots!
Well. Robots are everywhere, but it's not what we are going to talk about. Let's drop the "ro" in robot and replace it with "chat". Voilà - chatbots. These things are seriously conquering the digital world.
If you've never heard about chatbots. Just read our other article "What is a chatbot?" to learn more about the underlying technologies and Artificial Intelligence (AI).
Chatbots already found a home in the most popular messenger platforms. They're spreading and multiplying. In the moments you are reading this article there's already:
- Facebook Messenger: more than 34k bots
- Skype: 1000 bots available in the BotDirectory
- Slack: over 600+ virtual assistants
- WeChat - thousands of bots.
Among the chatbots already banging on your front door, Alexa from Amazon and Google Assistant brought voice controlling chatbot assistance in IoT available for anyone.
Can I use chatbots in my business model?
There are already plenty of bots that can be a great reference how chatbots can accelerate existing enterprise. We've grouped the different chatbots into 6 groups but this isn't exhaustive by any means, there are so many options and many different ways to group them as its really early days.
1. General Information Updates
Since Twitter's game-changing appearance serving bite sized content, users prefer their information fed to them in the most convenient ways possible.
Personalized newsfeeds and push notifications cater to the always on user who craves instant gratification. This bots provides a platform so that users never miss an important update or find themselves out in the rain without an umbrella.
|Instant breaking news alerts and the most talked about stories.||Probably the most fun way to keep up-to-date with the weather||Breaking technology news and analysis. The number one guide for all things tech|
Interact with your customers directly in their chat platforms, these chatbots generally are less of a conversation and more of a guide to offer expert advice and to fulfill the purpose of increasing sales.
|Sephora Virtual Artist||Icelandair|
|Try on lip shades instantly||Book air tickets for Icelands national carrier|
Get more done without leaving your favourite messenger platform. You can do anything from booking meetings, office managemnt to organizing your team. Most of the best productivity chatbots can be found within the Slack platform however there are many others that integrate across different platforms.
|Current - Peer to peer payment||x.ai|
|Pay your friends and colleagues right from the Slack platform.||A personal assistant who schedules meetings for you|
4. Customer Service
This is a huge area just ripe for AI and chat bots.
Think about the manuals that are given to customer service reps sitting in remote locations who have never even met the company that they are talking about. Those manuals list the rules and responses for the typical questions. Effectively this becomes like a conversation with an interactive FAQ, although better as it can integrate with your account data and you don't need to hunt for the information, the bot finds it for you.
|KLM Customer Support||Exicon|
|Handle your entire flight itenery through messenger||
Quickly estimate the cost of building your next app or chatbot
And for the cat lovers and movie geeks out there... bring the entertainment to you.
|Catbot||And Chill||Jessie Humani|
|The world's first artificial intelligence cat||Friendly bot that gives you movie recommendations||Jessie is a ton of fun, but a bit of a hot mess.|